1. Campaign review and cancellation
A newly submitted campaign normally remains pending review. If it is rejected before delivery begins, the unused reward pool is returned to the creator’s platform balance. Whether a platform/service fee is returned depends on the reason, payment source, published fee rule and applicable law.
A creator may cancel an eligible pending campaign. Active campaigns may require admin review so completed activity and non-refundable costs can be reconciled.
2. Refund amount
Refunds are based on the unused and undisputed campaign amount after subtracting verified delivery, non-refundable processing costs, chargebacks, taxes and amounts already credited to members.
Campaigns do not purchase or guarantee third-party views, watch time, subscribers, likes, comments or ad revenue. Failure of an external platform to count traffic is not by itself proof that an internal campaign was undelivered.
2A. Creator Mode activation fee
The India launch may charge a one-time ₹400 Creator Mode activation fee for one verified YouTube channel. There is no per-video fee for supported public uploads synchronized from that channel.
A full activation-fee refund is generally available only before the channel is linked, videos are synchronized, or ecosystem rewards are distributed. Once the creator service has been materially used, refunds remain subject to applicable law, duplicate billing and proven platform error.
3. Refund destination and timing
Where possible, an approved campaign refund is returned to the original payment method. If funds originated from the platform balance, promotional credit or a method that cannot receive a reversal, the refund may be issued as platform balance, subject to law.
Banks and payment providers may take additional time after we initiate a reversal.
4. Member reward adjustments
Pending or credited rewards may be reversed when a session is duplicated, incomplete, technically invalid, fraudulent, refunded, charged back or created in breach of the Terms or Community Guidelines. A negative correction will be recorded in the ledger.
Members may dispute a correction through Support, but must provide accurate information and must not create replacement accounts to evade review.
5. Withdrawal requests
A withdrawal can be cancelled before processing where the interface permits. Once sent to a payment provider, it may not be reversible.
Rejected or failed requests return the reserved gross amount to the member wallet exactly once, unless funds are legally frozen, subject to chargeback or offset against an undisputed debt. Provider fees already incurred may be non-refundable where disclosed and lawful.
6. Chargebacks and payment disputes
Initiating a chargeback for a validly delivered service without first contacting Support may lead to campaign suspension, balance holds and recovery of associated fees. Fraudulent chargebacks may be reported to the payment provider or authorities.
7. How to request review
Open a Support ticket with the campaign or withdrawal code, amount, date and reason. Do not include passwords, one-time codes or complete bank credentials. Refund eligibility is assessed against the ledger, delivery evidence, payment-provider status and applicable law.
Contact and grievance
Operator: VIEW EARN